Info

Below are some frequently asked questions and general information about the policies here at Wagmore. While this information covers a lot of content, we are always available via phone for any specific questions you might have.

Why should my dog go to daycare?

Let’s face it, you work long hours, and your dog is bored being home alone. That boredom can lead to destructive behavior. Daycare allows your dog the opportunity to exercise and socialize with other dogs safely and supervised.

Can any dog come for daycare or boarding?

For new customers, every dog needs to come in for an evaluation first. Dogs need to be over four months old. They must be spayed or neutered if they are six months older. All vaccinations:  Rabies, Bordetella, and Distemper have to be up to date. They need to be flea and tick free, in general good health, and be friendly. For new puppy owners, we will be offering puppy play classes on scheduled weekends.

Will my dog be in an open area with every other dog?

Our facility is both indoor and outdoor. The dogs are separated by size and temperament and age/activity level.

Will my dog be inside all day long?

Nope! Our facility is both indoor and outdoor. We are the only daycare/boarding facility in the area to offer artificial K9 grass both indoors and outdoors.

Do you offer discounts for multiple dogs?

We understand that when you have multiple dogs, it can get expensive. Give us a call and we can discuss if a discount for multiple dogs can be applied.

Should I feed my dog before he comes?

It’s best to give your dog some time after he eats before engaging in play. If possible please allow an hour and a half from the time you feed your dog to dropping him off to us. If that is not possible, just let one of us know.

Will you feed my dog his food?

Yes. We require that you provide food for your dog if he will need to eat while he is with us. Don’t worry, if you forget, we will not let your dog go hungry. We will feed them with the closest food on hand to what they normally eat. Keep in mind though, it is not a good idea to change your dog’s food rapidly.

What about medication?

We can administer your dog’s medication. Please provide any instruction and the medication. Be sure to bring the medication in the original prescription bottle.

What happens if there is an illness or injury?

If the illness or injury is an emergency, we will take your dog to Cornell University Veterinary Specialists in Stamford, and contact you immediately. If the situation is not an emergency, we will contact you and determine the best route of care.

Everyone on staff is certified in pet first aid and pet CPR.

How do I make a reservation for daycare or boarding?

If you are a current customer, just go to ‘reservations’ and fill out the form. Remember, your reservation isn’t confirmed until you hear back from us. If you are new customer, you need to go to ‘register your dog’, fill out the form, and set up an appointment for an interview. Then you can start scheduling your dog to come stay with us.

Interview? Why does my dog need to come for an interview?

The interview process is an important step at Wagmore. This will give us the opportunity to get to know your dog, and more importantly for him to get know us and our environment. We will also get to see how your dog interacts with other people, and with dogs. We will take a close look at your dog to see if there are any visible issues (fleas, ticks, etc).

The interview process will last about 2 hours. The first fifteen minutes will be spent with you. You’ll get to tell us anything we need to know about your dog that wasn’t on the form you completed. After that, you’ll leave your dog with us so we can see how he acts without you, and it will give him time to check out the area. If all goes well, you’ll be able to start bringing your dog for daycare or boarding. Just click on the ‘register your dog’ button, fill out the form, and we’ll contact you to set up an interview.

Can my dog come stay with you if he is sick?

That depends. Some dog illnesses are contagious. If your dog has a communicable disease or parasite, it cannot come to our facility. Please call us to discuss.

Do I need to make a reservation?

Reservations are required for both daycare and boarding. We can usually accommodate most requests – even short notice and same day. But keep in mind, Holidays and Summer months can get busy, so advanced notice is helpful.

What is your cancellation policy?

We are a service based business, and we do need to staff based on the anticipated number of dogs. But we do understand that plans change. Please let us know as soon as you can if you need to cancel an appointment. See our full policy document for details. Our Policies

Do you have staff at your facility overnight?

Yes! Someone is physically on premise 24 hours.

ReservationsRegister